Set up payment issues on your account

If you try to purchase something on Google Play but your payment is declined or won't procedure, try the steps below.

If you've bought something and so have a problem with or question about it, encounter issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If y'all take a red alarm, enter your payment information and look for the squad to answer.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there'southward a problem with i payment method you can try paying with a dissimilar one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go dorsum to the detail you want to buy & tap the cost.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to consummate your purchase.

Fix credit and debit bill of fare errors

At that place may be a problem with your credit or debit card if you encounter one of the following error messages:

  • "Unable to process payment: low carte du jour balance"
  • "Unable to complete transaction. Please utilise some other form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte du jour"
  • "Correct this menu info or endeavor another card"

To fix these errors, try the post-obit steps:

Make sure your bill of fare & accost information is up to date

Expired credit cards or old billing addresses are a common reason for payments not to piece of work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Notice the payment method you are trying to utilise for the purchase.
  3. Bank check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Bank check that your card accost matches the address in Google Payments

If your credit card is registered to a different accost that tin can cause the payment to be declined. Check the goose egg code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method you are trying to apply for the buy.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your carte du jour.
  5. If needed, update the address.

Then, try your purchase once more.

Submit any extra information that is requested

If the error message is followed by instructions for submitting boosted information to Google, please submit it. We volition not be able to process the transaction on your business relationship without this information.

Check yous take sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase.

Contact your depository financial institution or card issuer

Your menu may have specific restrictions which crusade the transaction to exist declined. Contact the institution that issued your carte du jour to ask about the transaction and meet if they know the reason for the reject.

Set up errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If y'all run into "Your payment was declined due to an outcome with your business relationship"

If y'all see this bulletin, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a petty more than information to protect your account against fraud.
  • We need a piffling more data to comply with EU police force (Customers from European Union fellow member states merely).

To help ready these issues:

  1. Go to the payments eye.
  2. Take activeness on whatsoever errors or requests in the payments middle.
    • You might need to verify your identity before you lot tin buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are up to date.

If y'all are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having problem paying through direct carrier billing, try the following:

  • Make certain you're connected to your carrier network, directly or by wi-fi.
  • Brand sure yous've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If you still accept problems, contact your mobile phone service provider for aid.

If you tin't add a payment method or have a problem with a different payment method

If you're having a problem with a dissimilar payment method, go to Google Payments to set the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for information & provide anything that's asked for.
  3. Bank check that your accost is up to appointment.
  4. Check that the payment methods listed are the ones you want to use.

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can use it again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, yous'll find a temporary charge on your menu statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you effort to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Bank check how long ago yous tried to verify your card.
    • If less than 2 days: Wait upwardly to ii days.
    • If more than than ii days: Cheque your carte du jour statement. You should observe a temporary charge from Google chosen "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't employ this card for this purchase. Try to make the purchase once again with a different card.

If the card y'all want to apply isn't listed, follow the on-screen instructions to add together a new menu.

If y'all apply dual SIM card devices

Bank check if the right SIM menu is in slot ane and remove any SIM card from slot 2.

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